Verizon Communications Inc. Chief Executive Officer Dan Schulman expects that artificial intelligence technology will replace “a large percentage” of the work that customer service representatives do as the New York-based carrier looks to boost financial performance and improve customer satisfaction.
Verizon Communications Inc. Chief Executive Officer Dan Schulman expects that artificial intelligence technology will replace “a large percentage” of the work that customer service representatives do as the New York-based carrier looks to boost financial performance and improve customer satisfaction.
<iframe src="https://statesidedaily.com/embed/cluster/902011deb849ce7c26d2ad69ba37dfa5af67d7a2" width="100%" height="320" style="border:0;max-width:680px" loading="lazy" title="Verizon CEO Sees AI Replacing Large Share of Customer Service"></iframe>
