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Virgin Media fined record £28m for stopping customers cancelling contracts
Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls Business live – latest updates Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near-three-year period. Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers an…
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