The GuardianLean L·
Ovo Energy to pay more than £10m over prepayment meter monitoring failings
Regulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’ Ovo Energy has agreed to pay more than £10m after the energy regulator for Great Britain, Ofgem, found a lack of monitoring of vulnerable customers with prepayment meters (PPMs) could have exposed them to a “clear risk of harm”. Ofgem found that Ovo did not adequately monitor its PPM customers, including those on the priority services register, leading to breaches of the watchdog’s rule…
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