American Airlines is facing backlash after rolling out a new employee scoring system that critics say keeps tabs on flight attendants' every move — from passenger reviews to their activity on Microsoft Teams — igniting accusations of workplace surveillance and putting California's tough privacy laws in the spotlight.
American Airlines is facing backlash after rolling out a new employee scoring system that critics say keeps tabs on flight attendants' every move — from passenger reviews to their activity on Microsoft Teams — igniting accusations of workplace surveillance and putting California's tough privacy laws in the spotlight.
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